Telesales Executive

Job responsibilities

• Reporting directly to Team Leader and/or Team Manager.
• Deliver a world class customer service to guests’ by providing an efficient output of the reservation bookings and the smooth flow of operations.
• Provide polite, professional and accurate response.
• Ability to communicate effectively with guests and colleagues.
• Able to bind strong and long term relationship with guest.
• Right attitude and interested to learn, love meeting people and passionate.
• Attend to all guests’ requests and enquiries.
• Excellent interpersonal, communication and interaction skills.
• Work in a team with other co-workers and also management team ethically.
• Exceed customer expectation in terms of customer service & accurate information.
• Accountable for meeting individual (KPI) and team goals.
• Assist with the daily reservations processes, servicing guest needs and queries, provide alternative options to agents.
• Upsell and recommend company’s products and services and offer alternatives.
• Direct and coordinate the reservations daily activities, meetings, follow up with hotel’s processes and procedures.
• Ensure all bookings are thoroughly checked by communicating all amendments to agents, clients and hotels concerned.
• Customer acquisition of product sales for outbound position.

Requirements

• Candidate must posses at least SPM or Diploma or Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management or equivalent.
• Ambitious Fresh graduates who are looking for a Career Start are encouraged to apply
• Preferably working experience in Hotel,Travel Agents or airline ticketing. Hotel reservations experience is an added advantage.
• Preferably Senior/Junior Executives specializing in Hotel Management/Tourism Services or equivalent.
• Proficient in Microsoft Office applications.
• Proactive, positive attitude, service oriented and possess high level of commitment in work.
• Friendly, approachable, service oriented with positive attitude.
• Excellent interpersonal skill with leadership qualities.
• Flexible to changes and has sense of urgency.
• Good command of spoken and written English, Bahasa Malaysia and/or any other dialect will be an added advantage.
• Enthusiastic, self motivated and able to succeed in a fast paced customer focus environment.
• Successful candidates will be provided not only comprehensive training but enhance training which covers leaderships, interpersonal and soft skills.
• Full time and Immediate positions available.

Remunerations & Benefits

• Attractive and competitive salary range.
• Normal working hours and normal working days.
• Quarterly staff recognition and appreciation.
• Attractive commissions/ allowances for departmental support.
• Special rates at hotel accommodation for employee and families.
• Travel and complimentary Hotel stays within Malaysia and/or Asia Pacific.
• Dental care benefits.
• Annual leave entitlement.
• Performance rewards
• Comprehensive trainings.
• Dynamic and fun working environment.
• Outstanding career path opportunities.

*** Interested candidates are invited to apply with complete resume with your latest passport-sized photograph (n.r.) and details of current and expected salary.

Attention: Human Resources Department

Our Client : http://www.spavillage.com

Job Type: Full-time

Salary: RM2,000.00 to RM3,500.00 /month